Foodpanda sets to upskill its delivery riders through a partnership with the e-learning platform Gnowbee and Singapore’s Temasek Polytechnic with a new e-learning portal accessible to 10,000 riders.
The portal will include over 200 courses broken down into 15-minute bite-sized lessons (to adhere to riders’ busy schedules) on customer service, finance, digital skills and personal branding, all accessible through mobile phone via self-registered accounts riders will need to create to access the portal.
“Our riders are an essential part of our delivery ecosystem, and it is important that we create a community where riders are given the opportunity and tools to grow themselves professionally,” said the head of logistics at Foodpanda Singapore, Lim Zheng Gang. “With this portal, riders can easily and conveniently upskill themselves in areas that they are most interested in and arm themselves with the necessary skill sets to future-proof themselves.”
Through the e-learning platform, riders will also be able to access content created by Temasek Polytechnic which ranges from modules covering essential customer service skills to useful know-hows that will help them improve their interactions with customers.
Upon completion, riders will earn a certificate of completion from Temasek polytechnic and Foodpanda.
“Today our food delivery riders are unsung heroes who have no fixed working hours as they help us enjoy life with more convenience,” said the director at Temasek SkillsFuture Academy, John Leong. “We are aware of the constraints of time for them and want to help them facilitate learning despite such challenges and therefore, Temasek Polytechnic is very pleased to support our Foodpanda riders on their continuous learning journey by providing them with relevant micro-learning courses which will enhance their knowledge and skills.”